808 – The End To A New Beginning
At 808, each piece is created with intention and care. However, we understand that exceptions may arise, and we are committed to handling them with fairness and clarity.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- The request is made within 7 days of delivery
- The item is unused, unworn, and in its original condition
- Original packaging and tags are intact
Items that do not meet these criteria will not be eligible for return.
2. Non-Returnable Items
- Products purchased on sale or promotional offers
- Items damaged due to misuse or improper handling
- Customized or made-to-order pieces (if applicable)
3. Refund Process
Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within 5–10 business days
- Shipping charges (if applicable) are non-refundable
4. Exchanges
We offer exchanges only in cases of:
- Size issues (subject to availability)
- Manufacturing defects or wrong item delivered
Requests must be raised within 48 hours of delivery with supporting images.
5. Damaged or Incorrect Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery. We will ensure a prompt resolution at no additional cost to you.
6. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part.
7. Contact for Returns
For all return or exchange requests, reach out to:
808theclothingbrand@gmail.com
Closing Note
At 808, we operate with the belief that every interaction should reflect integrity, respect, and intention. These policies are designed not just to protect, but to ensure a seamless and trustworthy experience for you.